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Shipping
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Returns & Exchanges
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Speak to Us

SHIPPING


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You will receive an email and an sms on order confirmation. Please contact our helpdesk (mail contact@jhabuacrafts.com or call 82250 60706) if you are unsure.

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We normally ship all orders within 2 business days. Final delivery time will vary based on location.

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Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pincode on any product page.

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Free shipping on all orders above Rs.995. An additional charge of Rs. 50 will be levied on orders below that.

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An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. You can also track your order by clicking on the option Track Order on our website after logging in. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Helpdesk immediately. Drop us an email at jhabuanaturals@gmail.com.

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We get it. Our products are simply awesome and buying one is just not enough. You can place bulk orders by visiting us at our Bulk orders page or by contacting us via contact@jhabuacrafts.com Note: We do not offer customization of products.

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Yes, you can! Gift wrap option is available for most products, and you will see this option during checkout, before you sign in. Please note that as per government mandate, we will have to send across the invoice with all shipments.

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Unfortunately, invoices are mandatory due to Government regulations.

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In the event that you receive a damaged product, please initiate a return or reach out to us on contact@jhabuacrafts.com and we will resolve the issue to your satisfaction.




RETURNS & EXCHANGES


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You can cancel an order, that has not yet been shipped, from "My Orders" or "Track Order" sections of our website. Or, you can send a request to contact@jhabuacrafts.com. After order has been shipped, it cannot be cancelled and the return policy mentioned below is applicable.

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You can return certain products, up to 20 days from the date of dispatch, from "My Orders" or "Track Order" section of our website. Or, you can send a request to contact@jhabuacrafts.com. The returned product should be in its original packaging and in the same unused and unwashed condition as received.

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You can return all items except personal care items, furniture, popsockets and bodysuits. Returns for these will be accepted only for damaged / defective products. You will need to inform us of any damages / defects within 48 hours of delivery of the product, in order to receive the replacement.

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Reverse pickup is applicable only for a selected set of pincodes. You can check if your pincode has this facility in "My Orders" or "Track Order" section of our website, or by contacting jhabuanaturals@gmail.com. If your pincode doesn't have reverse pickup facility, you will have to ship the item back.

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Please mail the item(s) to the address below. Do remember to mention your order number and contact number! Mr. Shankarsingh Jamra, 409, Indrasen Apartment, 1 Jaora compound, Indore - 452001

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Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions: The item(s) should be unused, unsoiled and unwashed. The packaging should have the original tags in place. They should be returned within 20 days from the dispatch date. Any returned item received by us that does not meet the above mentioned conditions will not be accepted. No amount will be reimbursed in this case.

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Sure. But the pick up address needs to be in our list of viable pincodes. You can check this in "My Orders" or "Track Order" section of our website.

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You can only exchange your item within 20 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.

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You can choose for refund to the original payment source or to your Chumbak wallet which can be used on subsequent purchases on chumbak.com. For orders where reverse pick-up may not apply, customers can self ship the items to Chumbak. In this case, an amount of Rs. 100 will be reimbursed through a chumbak.com voucher. This will be done post the quality check of all received items.




SPEAK TO US


Email id here: contact@jhabuacrafts.com
Contact Number: 8225060706
Postal Address for Return : Mr. Shankarsingh Jamra, 409,
Indrasen Apartment, 1 Jaora compound, Indore - 452001




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